Anna Sofia and Olivier “Oliver” Goumas (picture: Facebook)
That cold temperatures in the Snowsports Industries America trade show, Olivier came across Greg Gantzer, a sports that are outdoor travel marketer whom has SkiSite.com and styles internet sites for the industry. Gantzer claims they soon finalized a agreement to construct website that is 123Mountain’s. By late May, but, Olivier became testy if the web web site, having its inventory that is massive of items, had not been yet complete. In a message, Olivier penned that when Gantzer took until June 6 to finish, he’d be compensated only 75 % of their estimate to do the job. “After June 6, you will be a laugh,” he included.
“I think we possibly may be having troubles with this discussion as a result of countries and language,” Gantzer wrote back a contact he showed to outdoors. “I’d really want to discuss this to you regarding the phone to make certain that we understand.”
Rather, Olivier changed the password on his server, efficiently taking control over Gantzer’s build up to that particular date. “Your are fired,” Olivier had written inside the slapdash English. Gantzer sued into the Summit County, Ohio, court, alleging breach of agreement, unjust enrichment, and fraudulence, among other costs. Olivier offered a hodgepodge of defenses, countering that Gantzer had triggered damages “in more than $500,000.” In January 2014, a judge decided in Gantzer’s benefit and awarded him $16,564. Gantzer has yet to see any of the cash.
“My hope of gathering with this guy is near to zero,that he can no longer rip people off.” he says now. “Our hope is to do something so”
In belated 2012, the Goumases exposed an additional 123Mountain shop at the Village at Copper Mountain Resort. In a write-up posted when you look at the newspaper that is local everyday, Sofia Goumas declared, “We start at where REI ends.” She explained they would consider high-end brands, including European gear, and therefore clients could expect individualized service. “You’re planning to get certainly one of us at risk, and we’re planning to attempt to assist you to in whatever way that individuals can.”
Olivier allegedly countered negative feedback by publishing reviews that are positive of their shops under both his genuine name and also the handle “Mountainblack,» in accordance with one previous worker. Bing and Twitter reviews seem to be swamped by lots of good reviews from bots—fictitious pages that share the same series of links and reviews.
Locals in Lakewood and Copper Mountain remember Sofia investing her days chain-smoking cigarettes while Olivier fueled up with glass after cup espresso. Based on employees that are former the couple sporadically made their shops membership-only and created brand brand brand new guidelines to exclude client visits, preferring to pay attention to online clients.
Workers weren’t pleased with the Goumases either.
Daniel Fluharty started working during the Lakewood store maybe not long after it launched in belated 2011 and had been in charge of packaging and delivery purchases and giving an answer to customers online. He quickly became concerned with the true amount of client complaints. 1 day, an irate client revealed up in the shop with legal counsel and stated that a coat he paid for had never delivered. Fluharty ended up being disrupted sufficient by the event which he quit after four months. Their last paycheck, he states, have been docked $350 for a ski pass which he thought Olivier had directed at him as an additional benefit.
In 2014, another worker, Bogdan Peleszynski, won a standard judgment contrary to the couple when they did not spend him $1,082.79 for their final fourteen days of work. (Goumas denied the claim in email messages and court filings, arguing that the check had been lost when you look at the mail, and provided to send Peleszynski a brand new check minus a $50 termination charge.)
Nonetheless, the Goumases had incorporated into the Summit County ski community. Their two daughters joined up with Team Summit, a youth that is nonprofit program that 123Mountain sponsored with $10,000 yearly re re payments. The organization logo design showed up on group jackets in addition to group site, however the relationship soured in 2014, based on present and previous workers of Team Summit. Following the 2014–15 coats were printed, Goumas did not spend their sponsorship cash or their daughters’ enrollment costs.
Alternatively, Goumas delivered Team Summit a bill that is hefty neglecting to market 123Mountain weekly on Twitter, Twitter, and YouTube—as stipulated in a contract Goumas had penned and Team Summit’s administrator manager https://www.hotlatinwomen.net/ had finalized. Both events dropped their claims against one another in belated 2014. Team Summit’s bylaws permitted it to revoke subscriptions with or without cause and, in January 2015, the board that is executive to kick the Goumases’ daughters from the group.
Within the previous 12 months, 123Mountain’s fortune appears to have come to an end.
during the early 2015, Copper Mountain started eviction procedures up against the store as a result of customer complaints and belated lease repayments but dropped the lawsuit following the few consented to end their lease, based on Gavin Malia, development manager for Resort Ventures western, Copper Mountain’s home administration firm. The few will be sued for more than a thousand dollars allegedly owed to your Copper hill Resort Association for dues that supported trash pickup, recycling, and fire solution. The couple’s new outpost in downtown Frisco, which launched in June, ended up being shuttered within the 2016 Martin Luther King, Jr., week-end, among the biggest purchase weekends of the season. An indication from the entry way detailing the shop hours checks out: “Opening hour may differ whenever we are skiing or perhaps not. General rule significantly less than 3″ no modifications. 4″-5″ at the least hour delay. 6″ and above until feet have exhausted.”
Their Frisco landlord, Larry Feldman, claims they will haven’t compensated their $4,500 month-to-month lease for December or January. The Goumases, he states, argued these were withholding it due to issues with the illumination and carpet. Also before they stop having to pay, Feldman states they kept passing him bad checks, in which he intends to evict them. “I’ve thought about securing up their product,” he claims. The initial Lakewood store closed sometime before xmas, relating to locals, and also the Goumases place their $500,000 home up for rent on January 15.
If there’s a lesson that customers can study from the 123Mountain saga, it is so it’s always worth double-checking the credentials of unfamiliar organizations online before handing over a credit card quantity. In place of relying solely using one review web web site, such as for instance Yelp, perform a search that is general customer complaints that may cause you to a troubling comment thread in discussion boards. Charge card protections will be the tool consumers that are strongest have actually whenever things get south, so don’t be lured into delivering checks or Bitcoin payments to out-of-state organizations. Wanting to recoup a couple of hundred dollars through the appropriate system is not likely to reach your goals and barely well worth the full time. Shops can invariably conceal behind the print that is fine and customer security agencies can take years to construct an instance strong adequate to nail perhaps the most egregious scammers. Today, 123Mountain’s items are nevertheless noted on Bing Buying, gives the shop three-and-a-half stars. And there’s little stopping them from appearing once more somewhere else having a brand new title and a slate that is clean.
In terms of Sara Benson, she wound up purchasing her tent from REI. Leigh Attwood cancelled their purchase with 123Mountain, disputed the $123.60 cost on their card to Visa, and reported to Moose Knuckles concerning the coat fiasco. The company told him which they had been conscious of the complaints and offered him the coat at 50 % down. It found its way to very very early January, and Attwood really really loves it. “I spared $450 when you look at the end,” he says.